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Setting up email - port settings for windows and mac

Solution

If you are setting up an email account on your Device or Computers email software OR are experiencing problems sending or downloading email, you may need to change the port settings in your email account setup of your email software.

First, if you are experiencing problems sending or downloading email, you need to determine what the error may be. If setting up for the first time skip this step. Nearly all email problems are caused by poor internet/wifi connection or wrong account configuration in your email software.

  1. click the receive mail and read the error message. If no error then these settings are okay.
  2. click the send mail option and read the error message. If no error then these settings are okay.
  3. Also ensure you are using POP3 or IMAP correctly. eg. you have POP3 setup on one device and IMAP on another you will download all mail to the POP3 device

 

Port Settings & Authentication.

Use manual setup, not automatic - Ensure that all the fields have the correct information and settings, some devices automatically complete these fields and are wrong.

  1. Decide if you are using POP3 or IMAP for your email. For further information click here.

  2. USERNAME: You must use the full email address for your username for both incoming and outgoing mail eg. info@yourdomain.com.au

  3. MAIL SERVER: You must use the full path of mail server eg mail.yourdomain.com.au

  4. Ensure you have SSL/AUTHENTICATION turned ON. This WILL vary according to your software. 'accept all SSL certificates' in the set-up

iphones are notorious for stopping suddenly and you have to delete the account and start again.

  • You may need to try different ports but check with your ISP. If the problem persists, please check for internet connectivity or contact your ISP service provider for assistance.

To setup email accounts on your computers email program and to download mail use IMAP or POP

     IMAP Port POP Port
Incoming server mail.yourdomain.com.au Port: 993 Port: 995
Outgoing server mail.yourdomain.com.au SMTP Port Port: 465
Ensure AUTHENTICATION / SSL is turned ON - IMAP, POP3, and SMTP require authentication.    

 

IN DETAIL

Setting

More information

Example

Incoming Mail Server

 

POP: mail.yourdomain.com.au

IMAP: mail.yourdomain.com.au

Incoming Server Port

 Enable SSL

POP: 995

IMAP: 993

Outgoing Mail Server

 

POP: mail.yourdomain.com.au

IMAP: mail.yourdomain.com.au

Outgoing Server Port

 Enable SSL SMTP: 465

Authentication Type

Users MUST use password authentication to send or receive emails from our servers.

1. Turn ON authentication

2. add your Password

 

Please Note:    
If the mail client is old, meaning the SSL protocols aren't compatible, you will need to turn SSL Off and use these port settings.  

IMAP: 143

POP: 110

SMTP 587

 

 

Please view further details on your particular device at our knowledgebase page - email-settings

>>>>>>READ ME

The following tutorial is provided as a courtesy to our customers to help you configure your software our hosting solutions. If you have further questions about your iPhone, please visit http://www.apple.com/support/iphone/.

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by us.

Troubleshoot Advanced Settings

Retrieving Email

If your device is still unable to receive email check and edit the advanced settings of your email account as follows. In your device Settings.... Mail, Contacts, Calendars, select your email account and navigate to the Incoming Settings section as shown. Change Port setting as recommend in the above table, ensure password authentication is turned on and save. (Use SSL to OFF if any problems)'

Sending Email

If your device is still unable to send email check and edit the advanced settings of your email account as follows. In your device Settings ... Mail, Contacts, Calendars, select your email account and navigate to the Outgoing Mail Server settings section as shown. Change Port setting as recommend in the above table, ensure password authentication is turned on and save. (Use SSL to OFF if any problems)

 

Please note: this advice is not part of any hosting technical support and offered only for your information as a curtsy. Setup of your computer or device, we don't accept any responsibility or liability for the use of this information.

 
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Article details
Article ID: 40
Category: Email Setup information
Rating (Votes): Article rated 3.3/5.0 (7)

 
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