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Hosting account FAQs
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getting help on how to setup, edit, delete mail accounts, FTP, file share etc in your hosting account

when you log into your hosting account, on the left hand side you will see a link to the help panel. Everything you need to know regarding using and setting up services in your account is here. Als...

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when I log into my hosting account I get a page - 'there is a problem with this sites security certificate'

the internet explorer 7.0 - 8.0 browser bug only applies to logging into the plesk panel - nothing else. It does it to everyone on the planet who uses plesk in IE. choose the second option - see scr...

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resource limits were exceeded email message

We received the following email stating ********************************************************************* The following resource limits were exceeded on domain 'yourdomain.com.au', owned...

303
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lost passwords for FTP login

We do not keep passwords for FTP login for security purposes. A information sheet with all logins and passwords are sent on opening an account. Please do not lose this information. If a password is...

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Error when going to admin login page

If you get a screen that refers to the SSL certificate or This Connection is Untrusted, there will be a heading or link to accept continuing, eg 'I Understand the Risks' Some browsers see the SSL c...

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web statics

Under Websites & Domains tab you will see ‘Web Statics’ button. A window will pop up asking for your FTP logins. This will give access you to the web statics

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security warning when logging into your admin panel

Sometimes when logging into your admin panel you may get a security warning. The warning will look different on different browsers but are basically the same. You just need to click on "contin...

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