Helpcloud
Helpcloud Help Desk

Hello, how can we help?

We have included an extensive help knowledge base for you to help resolve any issues you may have. Please type in your problem to find the relevant article to answer your problem before submitting a ticket.

Suggested knowledgebase articles:
Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

View entire Knowledgebase

  • Top articles
  • Latest articles
Email Setup on iOS Devices

Category: Email Setup information

How to Set Up Email on iOS Devices This article will show you how to manually configure your iPhone or iPod touch with your email account(s) using the preferred IMAP protocol.   Requirements Before yo...

6,684
(15)
Password Security - Stop hackers breaking into your computer

Category: Security

Tojans and other malicious software cause 98% of security breaches Weak passwords enable hackers and bots to gain access to YOUR computers or website. Any password creation or reset should follow gene...

2,448
(14)
Setting up email - port settings for windows and mac

Category: Email Setup information

If you are setting up an email account on your Device or Computers email software OR are experiencing problems sending or downloading email, you may need to change the port settings in your email acco...

2,205
(15)
getting help on how to setup, edit, delete mail accounts, FTP, file share etc in your hosting account

Category: Hosting account FAQs

when you log into your hosting account, on the left hand side you will see a link to the help panel. Everything you need to know regarding using and setting up services in your account is here. Als...

1,417
(20)
The cPanel Interface - USer Guide to cPanel features

Category: Your Hosting Admin Panel

Hosting Account Administration For comprehensive help documentation, please see below user guide link cPanel Documentation Databases File and FTP management Email Accounts Address Importer Archive Au...

959
(8)
Email issues - suddenly not working or working on one device but not another

Category: Email Issues General

If you have incorrect logins or wrong configurations in your email software and attempt repeatably to login, the server security software may temporarily ban your IP address. Please read the below and...

855
(12)
Accessing your email setup details via Webmail

Category: Email Setup information

Go to webmail - https://webmail.yourdomain.com.au Login with your username & password On the left hand panel, click the 'Webmail Home' button. This will take you to a window where you can access ...

107
(8)
What is the difference between POP3 or IMAP?

Category: Email Setup information

What is IMAP? IMAP keeps the mail on a server and synchronizes the message across multiple devices. Messages can be accessed across multiple devices. Whatever changes you make in your devices email pr...

183
(9)
To create an email account

Category: Email Setup information

To create an email account:    Log into cPanel.     In the Email section, click Email Accounts.     In the Email field, type the name you want and select the domain name from the drop-down menu below....

548
(13)
Can't connect to the server Error message

Category: View entire Knowledgebase

Wifi and Hotspots will dropout intermittenly and this can also cause connection problems. Wifi and Hotspots do not stay connected 100% of the time you have been locked out as you have tried repeately...

535
(8)
SSL certificate errors

Category: Security

This is the most common reason behind SSL certificate errors on phones/mobile devices. If there's a mismatch between the clock on your device and the clock of web server that you're trying to access t...

409
(12)
Email Setup on Android based devices

Category: Email Setup information

How to setup email on an Android based device This article will show you how to setup email on a device running the Android OS.   Create a new email account Enter your full "Email Address" Enter th...

608
(14)
What to do it your IP, domain or email has been attacked by Spammers

Category: IP, domain or email banning - Spamming

Your infection may have come from browsing the internet or email through your computer or another one on your home or office network. Spammers have hijack you email account by guessing the password...

734
(13)
emails being blocked - SPAM blacklists

Category: IP, domain or email banning - Spamming

There are several hundred SPAM blacklists but there are a few tools that can help you check most of them quickly. Here a handy reference with the sites that you can use to check your blacklist status....

727
(13)
User information for shopping cart, website bulider, email marketer

Category: View entire Knowledgebase

User information for shopping cart, website bulider, email marketer

568
(13)
Setup Email

Category: Video Tutorials

Watch this tutorial to add, delete and mange aspects of your email accounts including setup of alias, forwading and auto reply messages To view this video in a largeer format click the youtube ...

560
(11)
View entire Knowledgebase